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When the assistant can't solve it, it drafts a message to the team for you.
- 1The assistant offers a drafted message.
- 2You check it, add anything missing, and send it yourself.
Ways to reach us
- Contact form: Contact us on the website or in the dashboard. We reply by email.
- Privacy: privacy@spiiksi.fi
- Security or account misuse: security@spiiksi.fi
- Terms and legal: legal@spiiksi.fi
When to contact a person
Message the team (the assistant offers to draft the message for you) when you:
- want Enterprise (more than 500 listeners) or community pricing for a charity, nonprofit or church,
- have special event requirements,
- want a refund, a billing correction, or to dispute a charge,
- want an event recorded,
- found a bug or an outage, or a problem the troubleshooting steps didn't fix,
- have a question this help doesn't answer.
Include in your message: your account email, the organization, the event name and date, and what happened (with the exact error message, if any).
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Ask the assistant. It answers from this guide, in your language.