Privacy, recordings and security

The controller is Maunu Group Oy. Privacy questions: privacy@spiiksi.fi. Full details are on the Privacy page.

Is event audio recorded?Ask

No, by default. Event audio is processed in real time and not stored. Event audio and its transcript are recorded only at the customer's request. In that case Spiiksi processes it on the customer's behalf, and the customer is responsible for informing the event's participants.

Website demo sessions are recorded (source and interpreted audio and technical data), kept 90 days, and may be used to improve translation quality. The demo says so before you use it.

The help chatAsk

Questions asked in the help chat and the assistant's answers are sent to OpenAI to produce the answers. When the user is signed in, the assistant can read their own account details (organizations, balances, plans, events) to answer, but it can't change anything. Chats may be saved to improve the assistant and the help content; a saved chat is linked to the account if the user was signed in, and deleted 90 days after its last message. Starting a New chat in the widget starts a separate conversation.

RetentionAsk

• Account data: while the account is active; removed within 30 days after deletion unless law requires longer.
• Demo recordings: 90 days (longer if attached to feedback).
• Help chats: 90 days after the last message.
• Event recordings: until the customer deletes them or asks us to, at most 12 months after the event unless agreed otherwise.
• Contact and feedback messages: 24 months after the last message.
• Accounting records: 6 years (vouchers) / 10 years (financial statements).

Service providersAsk

OpenAI (speech recognition, translation, speech synthesis, transcription), Microsoft Azure (speech recognition and synthesis), Stripe and PayPal (payments), Google (optional sign-in, reCAPTCHA, and analytics only with consent). Data is shared only as needed to provide the service and is never sold.

Your rightsAsk

Access, correction, erasure, restriction, portability, and objection. Send requests to privacy@spiiksi.fi; we aim to answer within 30 days. You can also complain to the Finnish Data Protection Ombudsman (tietosuoja.fi).

CookiesAsk

Only necessary storage for sign-in, and analytics/advertising measurement only with consent. Change your choice any time via Privacy choices.

SecurityAsk

HTTPS everywhere, hashed passwords, role-based access, and regular security reviews. Card details are handled by Stripe and PayPal, never stored by Spiiksi. Report security issues or suspected account misuse to security@spiiksi.fi.

AvailabilityAsk

We target 99.9% uptime. Planned maintenance is announced at least 24 hours ahead where possible. Current status: the Status page (/status).